Administrative Assistant

Temporary Admin Assistant - Assessment Operations (Academic Conduct Team)

The Open University | Walton Hall, Milton Keynes

Contract:

Temporary (start date: 13th April/20th May - End date: July 2026)
Salary: £12.79 per hour

Hours:

Full-time (37 hours per week)
Work pattern and location:
The role is hybrid at Walton Hall, Milton Keynes.
Initial training is on site (1-2 weeks), thereafter you will be expected on-site up to once per week or more if your preference is office working.
About the Role

The Open University is a world-leading institution committed to widening access to higher education, underpinned by equality, diversity and inclusion. We are recruiting Temporary Assistants to join the Academic Conduct Team in Assessment Operations (AO) to provide vital administrative support during the annual peak assessment period.

You will support the processing of Academic Conduct cases referred to the team and actions following investigation outcomes. The postholder helps ensure that cases are managed accurately and within agreed service levels, contributing to the timely delivery of assessment outcomes for OU students.

This role offers a unique opportunity to gain experience within a high-performing operational team at a leading UK university, playing a central role in the assessment lifecycle during a key period of the academic year.

Key responsibilities:

Process academic conduct referrals in line with established procedures and timescales.
Process academic conduct outcomes following conclusion of investigations.
Use internal systems and processes to deliver high-quality service to internal and external stakeholders.
Any additional tasks to support the operations team.
Who we are looking for

You will have strong administrative skills, excellent attention to detail and the ability to handle routine and high-volume tasks. You should be organised, reliable and able to work as part of a team.

Essential skills and experience:
Good general education including strong written and spoken English

Experience of working collaboratively in a team environment.
Proficient with Outlook, Word and Excel, and confident in learning new IT systems, specifically CRM systems (Voice which is a student record system).
Ability to maintain strict confidentiality and accurate records, with strong prioritisation skills.
High level of attention to detail and ability to spot discrepancies.
Able to work effectively to a high volume of routine/ repetitive tasks.
Application Information

Shortlisting will take place in March. Interviews will be conducted via MS Teams. Candidates must have the right to work in the UK and be able to travel to the Milton Keynes campus as required.

The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.

We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks