Lead Administrator

Lead Administrator

Salary £38,000

Location Milton Keynes

As Lead Administrator at Amplius, you will play a key role in supporting the Operational Support Manager to deliver efficient, high-quality responsive repairs and empty homes services. You will ensure smooth administrative support across the Response service, enabling a seamless customer experience, while also line managing colleagues and helping to develop and strengthen the service for its ongoing future success.

Salary: £38,000 per year

Contract:

Permanent, full time

Your week: 36.25 hours Monday – Friday 8.45am – 5pm

Location:

Hybrid with a weekly presence in our Milton Keynes office

Snapshot of your role

* Lead and support a team of administrators across empty homes and responsive repairs

* Act as the key contact for administrative queries within Amplius

* Use the scheduling system effectively to manage appointments and daily activity

* Resolve same-day issues and handle escalated queries with clear guidance

* Ensure records, job closures and bookings are accurate and up to date

* Identify service pressures, report inefficiencies and support training and improvements

What you’ll need to thrive in this role

* Strong understanding of housing repairs and building maintenance

* Proven experience leading teams in a customer-focused environment

* Confident in scheduling works and managing delivery of programmes

* Skilled at prioritising, adapting and taking ownership of outcomes

* Able to analyse data to drive service improvements

* Organised, resilient and collaborative, with strong problem-solving and relationship-building skills

Please read the attached

Job Description before applying so you get the full scope of the role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 12 March

Interviews: 19 March

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities