Order Management Specialist

Order Management Specialist

Location
:
Milton Keynes - Hybrid

This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.

About the Job

The Order Management Specialist plays an important role in helping shape the customer experience by supporting the smooth and accurate processing of orders, from confirmation through to delivery. This entry‑level position works closely with sales, logistics, vendors, and customers, contributing to the effective management of orders, timely resolution of queries, and the delivery of consistent service standards. You’ll be encouraged to take ownership of your work, learn through experience, and contribute ideas that support the wider team and business.

This role offers a strong foundation for someone early in their career who is keen to develop skills in operations, customer service, and the technology distribution industry, while being part of an organisation focused on growth, ownership, and shaping what comes next.

What you can expect to be getting up to as an Order Management Specialist

• Process and manage customer orders, ensuring details are accurate and recorded correctly.
• Track orders from confirmation through to delivery, supporting timely fulfilment.
• Work collaboratively with our Sales teams, partners, and vendors to support the management of valuable and sometimes complex orders.
• Provide first‑level support for post‑sales questions and order updates.
• Maintain accurate records and follow internal processes and documentation requirements.
• Support sales and finance teams with basic order, billing, and data‑entry tasks.
• Contribute ideas to improve processes and customer experience.

In order to set you up for success, we are looking for the following skills and experience

• Previous experience in a Customer Service/Administrative/Order Processing environment
• A keen eye for attention to detail and accuracy
• The ability to communicate effectively, over the phone, via email and face to face
• Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel.
• A desire to learn, grow and develop.

What we offer

• AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
• Rising holiday allowance at Year 2 and Year 5
• Birthday day off
• Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
• Employee discounts and wellness perks
• Modern offices with breakout spaces, free tea and coffee, and a private wellness room
• Development opportunities with clear career progression and training