Sales Order Administrator - Hybrid

Sales Order Administrator - Abingdon, Oxfordshire The rewards

• £28,000 per annum
• Hybrid working

• Monday to Friday, 9:00am–5:00pm

• Processing orders received from customers via email and Amazon portal
• Liaising between the customer services department and the wider organisation, particularly the sales department
• Maintaining mechanisms for surveying and measuring customer satisfaction and feeding back to internal teams
• Using the CRM system to receive, assess, analyse, resolve, and document customer issues and complaints
• Generating daily metrics reports for the CEO and Finance Manager
• Assisting with issuing credit note requests through the approval process
• Responding to queries and complaints from end users (Amazon, eBay, Shopify customers)
• Ensuring compliance with relevant codes, legislation, and procedures including health and safety

• Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent written and verbal communication in English
• Good understanding of administration and the office environment
• An understanding of compliance issues and how a customer service team works
• Good analytical, interpersonal, organisational, and problem-solving skills
• Ability to work under pressure with strong time-management skills
• Able to work independently and as part of a team