Receptionist, Administrative​/Clerical

Overview

We are looking for two part-time Receptionists to join our friendly and supportive team at Purbeck Health Centre in Milton Keynes. The roles involve working either 08:0011:00 (mornings) or 15:3018:30 (afternoons), Monday to Friday.

You will mainly be answering telephone calls, greeting patients at the front desk, and carrying out a range of administrative tasks to support the smooth running of the practice. The role is busy and varied, so good communication, organisation, and attention to detail are important.

We are looking for people who are friendly, reliable, and calm under pressure, with a professional approach and a willingness to work as part of a team. Confidence using computers and learning new systems is essential.

Full training will be given, and you will be supported by an experienced team who take pride in providing excellent service to our patients.

• Answer telephone calls promptly and professionally, helping patients with appointment booking, general enquiries, and repeat prescription requests.
• Welcome patients and visitors at the front desk, checking them in and supporting them with any queries.
• Manage messages and pass information accurately to the relevant clinicians or administrative staff.
• Maintain patient confidentiality at all times and handle sensitive information appropriately.
• Update and maintain accurate patient records on the clinical system (Systm One).
• Support the clinical team by preparing and managing daily appointment lists.
• Process prescription requests, test results, and administrative documents as directed.
• Manage incoming and outgoing correspondence, emails, and electronic tasks.
• Help ensure the reception area remains tidy, organised, and welcoming.
• Work as part of a team, supporting colleagues during busy times and providing occasional cover for the opposite shift when required.
• Follow all practice policies and procedures, including confidentiality, data protection, and health and safety.

Purbeck Health Centre is a well-established, forward-thinking GP practice based in Milton Keynes. We provide high-quality, patient-centred care to a broad and diverse local population. Our team is friendly, supportive, and committed to providing a safe, professional, and caring environment for both patients and staff.

The practice is part of a strong Primary Care Network and we work closely with other local surgeries and community services to provide joined-up care. Our clinical team includes GPs, nurses, healthcare assistants, pharmacists, paramedics, and social prescribers, supported by a skilled and experienced administrative team.

We use the Systm One clinical system and continue to modernise our processes to improve patient access and efficiency. Teamwork, communication, and respect are at the heart of how we work.

We value our staff and take pride in offering a supportive and well-organised workplace where everyone is encouraged to learn, develop, and contribute to improving how we deliver care. Joining our team means becoming part of a practice that is positive, forward-looking, and genuinely cares about its people and its patients.

Job Description Receptionist

Organisation: Purbeck Health Centre, Milton Keynes Salary: £12.30 per hour (depending on experience)
Hours:

Post 1 (Morning): Monday-Friday, 08:0011:00

Post 2 (Afternoon): Monday-Friday, 15:3018:30 Contract: Permanent, Part-time Reports to: Reception Lead / Practice Manager

Job Description Receptionist

Organisation: Purbeck Health Centre, Milton Keynes Salary: £12.30 per hour (depending on experience)
Hours:

• Post 1 (Morning): Monday-Friday, 08:0011:00
• Post 2 (Afternoon): Monday-Friday, 15:3018:30 Contract: Permanent, Part-time Reports to: Reception Lead / Practice Manager

Job Summary

We are looking for two part-time Receptionists to join our friendly and supportive team at Purbeck Health Centre. These roles are focused on telephone, front desk, and administrative computer-based tasks that keep the practice running smoothly and ensure patients receive a high standard of service.

You will be the first point of contact for our patients either in person or by phone and will play a key role in ensuring queries are handled efficiently, appointments are managed accurately, and information is passed to the right members of the team.

This role suits someone who is friendly, organised, confident using computers, and able to stay calm under pressure.

• Welcome patients and visitors in a polite, professional, and caring manner.
• Check patients in for appointments and support them with any queries.
• Manage patient flow and communicate with clinical staff as needed.
• Keep the reception area tidy, calm, and organised.

• Answer incoming calls promptly and courteously using the Systm One clinical system.
• Book, amend, and cancel appointments accurately.
• Deal with general enquiries, directing patients to the…