Scheduling Administrator

Working Hours
:
Friday
- Tuesday (1pm-10pm)

Learning & Development
:
From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

We’re Hiring:
Scheduling Administrator!

Location
:
Milton Keynes, MK17 8LX

- Onsite

Pay
: £28,000

Grade
: C

We’re building something new—and this role is right at the centre of it. As part of our growing Workforce Management function, we’re looking for Scheduling Administrators to help keep our operations running smoothly day to day. This is a brilliant opportunity to join a fast‑paced environment where your work has a real, visible impact on how we deliver services to our customers.

If you’re organised, detail-focused, and enjoy being at the heart of a busy operation, this is your chance to be part of a team that’s shaping how we work with visibility across with business.

As a Scheduling Administrator, you’ll play a vital role in keeping everything on track, ensuring shifts are filled, schedules are accurate, and our people are where they need to be.

Working closely with the wider WFM team, you’ll balance business needs, client requirements, and employee availability to support seamless service delivery. From managing last‑minute changes to maintaining accurate data, your work will help ensure we deliver consistently high standards across the business on all our sites.

Your planning expertise can take you further. From Rail and Retail to Contact Centres and Logistics, we welcome diverse experience and fresh thinking. Join us and help build the future.

• Accurately schedule and roster employees, ensuring full coverage across sites at all times
• Respond quickly to absences, changes, and last‑minute requests, keeping operations running smoothly
• Act as a first point of contact for workforce queries, providing support to employees and stakeholders
• Maintain accurate records within the WFM system, ensuring all data is up‑to‑date and reliable
• Support the management of on‑call and escalation processes to resolve scheduling issues
• Help ensure all personnel are correctly trained and compliant with licensing requirements
• Monitor and improve rostering accuracy, helping reduce payroll queries and errors
• Proactively identify gaps in coverage and support solutions to address them
• Assist with temp and ad‑hoc work allocation, ensuring client needs are met efficiently
• Support payroll processes by ensuring accurate data input and query resolution
• Communicate effectively with colleagues and stakeholders to ensure alignment across operations
• Contribute to a culture of continuous improvement, efficiency, and high standards

Please note:

This list is not extensive but gives a good overview of the duties of the role! We welcome applicants from different industries and innovators ready to make a big impact!

• Good IT skills and experience working with systems or the ability to learn new ways of working at pace (WFM experience a plus)
• Excellent problem‑solving and time management abilities
• A proactive and flexible approach
• The confidence to manage competing priorities
• Ability to utilise MS Packages, Outlook, etc.
• 5‑year Checkable Employment history with no gaps or the ability to cover any gaps in employment.
• Right to Work in the UK.

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans – A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X‑rays, and treatment.
• HSF Health Plan – Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check‑ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost‑effective way of getting a brand new bike,…