Coordinator, Professional Programmes

Department:
Professional Programmes Team

Closing Date: 27 July 2026

Weekly

Working Hours:

37

Contract Type:
Permanent

Fixed Term

Contract:

End Date:
Not Applicable

Welsh Language:
Not Applicable

You will play a key role assisting with workload and resource management of a busy operational Professional Programmes Team based in the Professional Services department of the Faculty of Wellbeing Education and Language Studies. You will support essential activities related to professional and work-based learning education programmes, including Nursing and Social Work. This includes recruitment of students, quality assurance, external regulatory approval, events and contract related activity.

• Day-to-day line management and coordination of a large team of Programme Assistants.
• Coordination of activities completed by Programme Assistants to ensure delivery of key administrative processes and objectives on time and to the required standard.
• Ensure compliance with agreed policies and procedures by following and contributing to robust quality assurance processes.
• Support the ongoing planning and preparation for upcoming activities e.g. delivering induction and training, contributing to planning data etc.
• Support the continuous improvement of processes through active participation in process reviews and by ensuring procedures, process maps, team training and inductions are kept up to date.
• Contribute to maintaining a cohesive team, by working closely with the academic leads, key partners, and other stakeholders.
• Communicate with internal and external colleagues and customers in a professional and timely manner.
• Organise and participate in meetings, training and events including setting agendas, organising platforms/locations, managing associate budget, leading discussions, and taking and disseminating actions etc.
• Support the management of activities, including associated finance.
• Coordinate the arrangements and logistics of external and multi-stakeholder meetings. Arrange and manage visitor arrangements, including room bookings, meet and greet, visitor parking, hospitality, and meeting room bookings where appropriate.
• Implement the University’s policies and procedures to support and promote Equality and Diversity.
• Maintain confidentiality of information in line with data protection requirements and University policy.
• Comply with Health and Safety requirements, including having an awareness of personal responsibilities to maintain a safe working environment and to undertake a supporting role in the faculty as a fire warden, first aider and/or DSE assessor where required.
• Contribute to the University’s agenda of ethics, social justice, and responsibility.

• Demonstrable experience of line management and coordinating team workload and activities to deliver objectives to agreed standards and timelines.
• An ability to focus on quality and maintain attention to detail in a busy operational setting dealing with high workload volumes.
• Proven ability to identify risks and issues, find and implement solutions and/or escal and risk promptly and professionally as appropriate.
• An ability to use Microsoft Office packages to a good standard (Teams, Excel and Outlook).
• A track record of picking up new systems and IT packages quickly and proficiently (OU examples may include Success Factors, VOICE, CIRCE, and CIRCE MI).
• Excellent written and communication skills and an ability to communicate effectively with stakeholders at different levels.
• Demonstrated commitment to continuous business improvement.
• Experience of managing sensitive and confidential data with understanding of GDPR issues.
• Proven ability to work collaboratively across teams.
• Ability to work on site on a weekly basis.

At The Open University, we offer a range of benefits to recognise and reward great work, alongside policies and flexible working that contribute towards a great work life balance. Get all the details of what benefits we offer by visiting our Staff Benefits page.

We are open to discussions about flexible working. Whether it’s a job share, part time, compressed hours or another working arrangement, please reach out…