Patient Navigator

Join Our Teams in Milton Keynes as a Patient Navigator!
We are flexible in terms of the contract: full‑time (40), or part‑time (less than 40) can be considered!

Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you!

We're looking for a Receptionist, also known as a Patient Navigator, to join our Milton Keynes team. Your base location can be either Whitehouse Surgery or Brooklands Surgery, with the opportunity to provide reception and administrative support across all of our One Medical Group practices in Milton Keynes when required. This is a fantastic opportunity for someone who enjoys variety, teamwork and making a real difference to patients' experiences.

In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast‑paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

• Welcoming patients and visitors, managing check‑ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.

• Excellent communication and interpersonal skills.
• Strong organisational and time‑management skills.
• Excellent attention to detail and accuracy.
• Confidence using IT systems and Microsoft Office applications.
• A flexible and collaborative approach, with a willingness to support multiple practice locations across Milton Keynes.

System used:
Systm One

• NHS Pension with 20.6% Employer Contribution
• 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
• Extra day of leave per year for work anniversary
• Participation in OMG’s refer a friend scheme
• Eye care scheme – free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts
• £12.71 per hour

Equality, Diversity and Inclusion

One Medical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: re