Service Controller

Service Controller – Nationwide Service Provider

Leighton Buzzard – Salary: £28,000 - £30,000 + 20 days holiday + bank + pension + life assurance

A nationwide service provider to the vehicle fleet industry with an enviable reputation spanning 50 years is looking for a Service Controller to join their Head Office Depot on the outskirts of Leighton Buzzard, Bedfordshire.

• Take pre-planned maintenance bookings from customers and plan and schedule these.
• Speak to customers to arrange follow‑up visits and book them in.
• Interact with Service Engineers and process Engineer job sheets / work reports.
• Change the job status on the internal system and ensure all inputted data is accurate.
• Take ownership of service improvement initiatives and cost control.

• Track record as a Service Controller, Service Coordinator, Service Administration or similar capacity, ideally within an engineering or technical based business.
• Experience scheduling and planning maintenance work or service visits for Engineers.
• Commercially astute with strong written and verbal communication skills.
• Strong attention to detail and ability to interface with people at all levels.
• IT proficiency, especially Office 365, Word and Excel.

40 hours per week Monday to Friday 8am – 5pm with a 1 hour lunch break.