Repairs Coordinator​/Customer Care Coordinator

Position: Repairs Coordinator / Customer Care Coordinator
Customer Care Coordinator (Repairs & Defects)
Milton Keynes
£23,000 - £32,000 + Hybrid Working (3 Days from Home) + Career Development
Permanent | Full Time | Monday to Friday | 8:00am - 4:30pm
Why Apply?
Hybrid working after training (3 days from home, 2 days in the office)
Stable and established construction contractor
Friendly team with long-serving employees
Opportunity to work closely with an experienced Contracts Manager
Varied role covering customer care, repairs, defects and scheduling
Long-term career opportunities
The Opportunity  An established construction contractor is looking to recruit a  Customer Care Coordinator  to manage repairs, defects and remedial works across residential developments in and around Milton Keynes.
This opportunity would suit somebody with previous experience as a  Customer Care Coordinator, Repairs Coordinator, Defects Coordinator, Customer Service Coordinator, Customer Care Administrator or Repairs Administrator  within construction, house building, housing, residential property, maintenance or a similar environment.
You will be responsible for coordinating repairs, managing customer care issues, scheduling operatives and ensuring defects are resolved efficiently whilst maintaining excellent communication with residents, site teams and subcontractors.

Duties & Responsibilities   Manage customer care issues, repairs and defects from initial report through to completion
Schedule patchers, operatives and subcontractors across multiple sites
Coordinate appointments with residents and homeowners
Liaise with site managers, quantity surveyors and contractors
Prepare quotations for remedial and chargeable works
Process variations and monitor approvals
Track labour, materials and associated costs
Maintain Excel trackers and internal reporting systems
Produce weekly and monthly reports
Monitor workloads and allocate resources effectively
Order materials and arrange deliveries and collections
Maintain customer care records, photographs and documentation
Resolve customer complaints professionally and efficiently
Provide operational and commercial administration support
Skills & Experience Required   Previous experience within a Customer Care Coordinator, Repairs Coordinator, Defects Coordinator or similar position

Experience with in construction, house building, housing, property maintenance or residential sectors
Strong communication and customer service skills
Confident telephone manner
Excellent organisational skills and attention to detail
Strong Microsoft Office skills including Excel and Outlook
Ability to manage multiple tasks and priorities
Keywords  Customer Care Coordinator, Repairs Coordinator, Defects Coordinator, Aftercare Coordinator, Customer Service Coordinator, Repairs Administrator, Customer Care Administrator, Construction, House building, Housing, Residential Construction, Property Maintenance, Defects Management, Remedial Works, Milton Keynes, Buckinghamshire.