Sales Office Assistant

The Customer and Sales Support Administrator is a proactive individual who thrives in a technical, fast paced and customer focused environment. This role offers the opportunity to impact customer satisfaction and operational performance for an experienced individual in construction, M&E or industrial supply chains.

The success of the role lies in understanding technical products, coordinating multi-step workflows and delivering exceptional service to our clients.

• Manage customer enquiries and provide high quality support
• Process quotations, sales orders, invoices, delivery notes and delivery updates
• Communicate effectively with customers and internal teams to ensure timely, accurate information

• Support project documentation and handle technical queries
• Use ERP and CRM systems for stock data, pricing, order tracking and record management.
• Liaise with internal stakeholders to ensure accurate information for site-related orders.

• Maintain records, documentation and compliance related files.
• Provide administrative support across the business as required
• Assist with general office tasks, including data entry, reporting and internal communications.