Administration Assistant

Are you an organised Administration Assistant looking for your next opportunity in the bus and coach industry? Also known as a Maintenance Operations Administrator, Maintenance Administrator or Service Administrator, this role at Dawsongroup Bus & Coach will support the maintenance team, helping minimise vehicle downtime and maintain excellent customer service.

• Manage departmental inboxes, respond to routine enquiries and direct correspondence to the appropriate colleagues.
• Act as a key contact for repair agents, customers, suppliers and internal departments, chasing outstanding information and updates.
• Maintain accurate repair agent records and monitor supplier compliance documentation, including insurance certificates and health and safety records.
• Support management reporting, KPI information, supplier performance records, repair agent audits and routine finance queries.
• Help coordinate Maintenance Controller diaries, workloads and absence cover following suitable training, while identifying opportunities to improve processes.

About You

You’re organised, proactive and take pride in keeping information accurate and up to date. You’ll be comfortable managing competing priorities, communicating with different people and taking ownership of your work in a busy operational environment.

• Strong organisational and administrative skills, with excellent attention to detail.
• Clear written and verbal communication skills, with confidence handling enquiries and following up outstanding information.
• Good IT skills, including Microsoft 365 applications such as Outlook, Excel, Word and Teams, and the ability to learn new systems.
• A methodical approach to problem solving, with the ability to work independently and adapt as priorities change.
• Experience in transport, fleet, engineering, supplier administration or reporting would be beneficial, but is not essential. Transferable skills, enthusiasm and a willingness to learn are equally valuable.

You do not need to tick every box to apply. If you have transferable skills, a willingness to learn and the right approach, we would love to hear from you.

About Us

Dawsongroup has been established since 1935 and has operated in asset rentals since 1974, supporting customers with flexible asset solutions across a range of sectors. Within Dawsongroup Bus & Coach, our teams work together to support vehicle reliability, strong customer relationships and effective maintenance operations.

• Join an established business with a long-standing history in asset rental.
• Work alongside colleagues focused on operational efficiency and customer service.
• Contribute to a team that values accurate information, collaboration and continuous improvement.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

This role will help you build a broad understanding of maintenance operations, supplier management and engineering support within Dawsongroup Bus & Coach. As your knowledge and experience develop, you’ll have the opportunity to pursue further learning and explore potential career progression within the business and the wider Dawsongroup Group.

• 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).
• 2x Life assurance scheme, plus wellbeing and mental health support.
• Funded training, seasonal gifts, cycle to work schemes and long-term incentives.
• Internal progression pathways nationally and internationally, with opportunities to develop your skills and explore wider operational, engineering or management roles.

Ready to take the next step in your career? Join Dawsongroup Bus & Coach and help us keep our maintenance operations running smoothly. Our…