Client Relationship Executive

Base pay range

Client Relationship Executive

Permanent/Full time

Location:

Newport Pagnell (2 days in the office)

Our client provides Channel and Sales Incentive programmes to companies globally. They are looking to recruit a Client Relationship Manager to deliver client projects to a high standard, contribute to revenue and profit, and strategically engage incentives to drive maximum impact without blowing the budget.

• Deliver client projects to a high standard, contributing to revenue and profit for the company
• Ensure client retention and satisfaction
• Manage the financial aspects of client jobs, working with Commercial Accountants to set up jobs, monitor budgets, costs, and time allocations, and raise invoices within agreed timescales
• Upsell current projects, cross‑sell services, and identify new opportunities to maximise revenue and profit per client

• Play the lead role in the delivery of client projects, liaising with clients, managing internal resource departments, and coordinating external suppliers
• Write technical documentation to capture all client requirements and ensure clarity for the delivery team
• Lead briefing meetings with the Business System Analyst and developers
• Act as the escalation point of contact for all participant queries via phone and email
• Manage the delivery of programme communication plans
• Develop, maintain, and keep programme websites up to date via a content management tool
• Define, collect, and manage programme and client data, including integration into the programme's system
• Maintain promotions within the database from a systems perspective
• Create design briefs and brief the internal creative department
• Conduct User Acceptance Testing once development is completed
• Set up and lead client meetings, create agendas, PowerPoint presentations, and follow up on contact reports within agreed timescales
• Manage all financial aspects of client projects, including working with commercial accountants to set up jobs and budgets, monitor cost and time allocations, keep budgets up to date, issue invoices, close jobs, and set up purchase order trackers
• Project‑manage client jobs, overseeing timelines, reporting, client and participant communication, contact reports, status reports, and file maintenance; identify new business opportunities within existing accounts and upsell projects; and contribute to the account development plan for each client
• Assist in achieving a team GP target by keeping timesheets and budgets up to date, quoting and approving work before commencement, and creating efficiencies and best practice ways of working
• Act as line manager to Client Account Executives (if applicable)

• Significant client service experience in an agency environment or significant client‑side experience in a similar role
• Significant project management experience, including responsibility for meeting deadlines, reporting on progress, and leading project teams
• Previous financial responsibility, with evidence of managing costs or monitoring budgets
• Excellent interpersonal skills and the ability to build positive relationships at all levels
• Excellent communication skills – verbal, written, presentational – with clarity of expression
• Commercial outlook
• Experience working with Microsoft Office applications (Word, Excel, PowerPoint)
• Credibility in front of clients
• Excellent time management and task management skills
• Experience in the Performance Improvement arena
• Experience working with technology and systems (e.g., websites)
• Experience working with data

• Associate

• Full‑time

• Customer Service, Other, and Sales
• Professional Services