CRM Executive

CRM Executive – Head Office, Milton Keynes

Salary: £25k-£30k

Fun, exciting, rewarding work. Join us for the ride.

Working with world-class brands as a CRM Executive you will be responsible for supporting the CRM Managers ensuring robust lead management and data integrity across the divisions and will support in helping the retail centres to deliver a leading customer experience.

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family‑friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle‑to‑work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a
  difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

• Review and create reporting to assist with Lead Management at site, divisional and group level.
• Assist with identifying training needs and support CRM Managers to improve agreed KPIs.
• Assist with ensuring all our systems are updated with any changes to our data protection policy.
• Help maintain data amendment requests within Divisional CRM Inboxes – be responsible for updating of customer details or opt out requests.
• Work with the CRM Managers and IT, manage CRM customer database, including hygiene, auditing for accuracy and integration of new data elements.
• Review the brand and Group 1 Customer Experience and Reputation scores sharing best practice and reporting with divisional and central teams
• Support the CRM Managers with accurate reporting, analysis to help with the development of CRM Strategies for the Divisions/Group

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Experience using Keyloop Drive DMS (desirable not essential)
• Experience using Dealerweb LMS (desirable not essential)
• Experience in database hygiene, auditing for accuracy, cleansing and integration
• Highly organized and demonstrably detail‑oriented.
• Demonstrated ability to work in a fast‑paced, “self‑starter” environment
• Ability to manage multiple work streams simultaneously
• Team‑player with excellent relationship‑building and communication skills
• Proficient in Excel and Power Point
• Strong written and verbal communication skills

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.