Senior Customer Engagement Manager

The Customer Relationship Manager is responsible for managing and developing strong, long-term relationships with key customers, ensuring high levels of satisfaction while delivering agreed commercial outcomes. The role focuses on owning customer relationships end-to-end, from opportunity through delivery and resolution, while protecting the organisation’s commercial and operational interests.

• Own and manage day-to-day customer relationships from initial opportunity through delivery and ongoing support
• Act as the primary working-level interface between the organisation and its customers
• Build trusted relationships with customer stakeholders and manage expectations effectively
• Ensure high levels of customer satisfaction through responsive, professional service delivery

• Deliver revenue through excellent customer service and execution of account plans
• Manage forecasting, approvals, and commercial documentation in line with governance requirements
• Support the identification and development of new business opportunities within existing accounts

• Work closely with delivery, commercial, marketing, and insight teams to ensure joined-up customer engagement
• Liaise with a broad range of internal and external stakeholders at an operational level
• Influence and collaborate across teams to resolve issues and drive continuous improvement

• Report on customer relationship and account performance
• Prepare and present updates and insights to senior management and directors as required
• Support strong commercial discipline, transparency, and governance across customer engagements
• Contribute to improving customer engagement processes and ways of working
• Develop understanding of customer needs, influencers, and decision-makers
• Clearly articulate and champion the value delivered by the organisation to its customers

• Proven experience in customer relationship management, account management, or stakeholder management roles
• Strong commercial awareness and experience managing accounts or contracts
• Ability to influence and engage stakeholders at multiple levels
• Excellent communication, presentation, and relationship-building skills
• Strong organisational skills with the ability to manage multiple priorities
• Experience working in regulated or complex organisational environments
• Experience supporting senior relationship or account leads
• Understanding of governance, approvals, and commercial controls

For further information on this Senior Customer Engagement Manager role, apply below!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.