Business Analyst CRM Migration

We are seeking an experienced Contract Business Analyst to support a major CRM migration programme within a fast‑paced property business. This role requires strong hands‑on experience delivering CRM transformation projects, combined with deep domain knowledge of the property sector such as estate agency, lettings, mortgage services, or wider property operations.

• Lead business analysis activities across a full CRM migration lifecycle.
• Gather, document, and validate business requirements across sales, lettings, mortgage, and customer service teams.
• Map and redesign processes to align with the new CRM platform.
• Work closely with stakeholders, technical teams, and vendors to ensure successful delivery.
• Support data migration, UAT, training, and go‑live readiness.
• Identify risks, dependencies, and opportunities for process improvement.

• Proven track record delivering CRM migration or implementation projects.
• Strong experience within the property industry (estate agency, lettings, mortgage services, property management, etc.).
• Excellent stakeholder management skills across operational and senior leadership teams.
• Experience with data migration, systems integration, and process re‑engineering.
• Ability to translate complex business needs into clear functional requirements.