Head of New Business

IMSERV is one of the UK’s leading data collection and energy metering experts, delivering award‑winning services to many customers across the country. We offer specialist metering technology for electricity, gas and water, combined with highly accurate energy data collection services and an easy‑to‑view online data management, analysis and reporting software.

As Head of New Business at IMServ, you will shape and execute the company’s commercial strategy to drive new business growth and ensure customer retention. Your primary responsibility will be to introduce new business, manage and enhance strategic relationships with large end‑user clients, and deliver best‑in‑class customer satisfaction, value and longevity.

• Oversee the commercial aspects of client relationships, ensuring alignment with IMServ’s strategic goals and contributing to long‑term business growth.
• Provide commercial support for day‑to‑day operational challenges, particularly those with contractual or financial implications, ensuring effective and timely resolutions.
• Lead by example, mentoring Account/Sales Managers and fostering a culture of excellence, collaboration and continuous improvement within the team.
• Support team members’ professional development, enhancing their skills and helping them achieve career goals. Manage projects from initial idea through product development, customer trials and contract acquisition, delivering on time, within scope and budget.
• Provide comprehensive sales and revenue reporting to monitor team performance against targets, using insights to drive continuous improvement and strategic adjustments.
• Actively participate in key customer tenders to ensure account management visibility and smooth transitions from sales to onboarding. Provide strategic input to enhance tender submissions.
• Ensure a smooth and efficient onboarding process for new clients, facilitating seamless transitions and setting the foundation for long‑term relationships.
• Retain, renew and grow existing contractual arrangements; develop high‑level relationships within customer organisations.
• Lead or support operational teams through commercial issues, ensuring resolutions are operationally and contractually effective. Manage the quality and timing of work delivered to clients, organising scheduled key account reviews with board sponsors and internal project reviews.
• Ensure profitable delivery of work through effective cross‑department relationships and processes. Manage the financial aspects and reporting of the client portfolio.
• Represent IMServ in public arenas such as conferences or exhibitions to promote the product and service range. Host corporate hospitality events when required, identifying exhibition strategy and working with the Marketing Team to position the messaging correctly.
• Provide mentoring within the team, especially to new members, to assist with onboarding and development.
• Build and manage a high‑performing team, fostering a culture of ownership, collaboration and continuous improvement.

• Educated to degree standard and/or hold relevant professional qualifications.
• Deep understanding of new business development and retention strategies, including industry-specific best practices.
• Project management experience including analysis, design and execution.

• Strong knowledge of market research methodologies, segmentation and customer insights.
• In‑depth understanding of industry regulations, compliance standards and competitive landscapes.
• Exceptional leadership and people management capabilities, with the ability to influence at all levels.
• Advanced analytical and problem‑solving skills, focusing on data‑driven decision‑making.
• Excellent written and verbal communication skills, including presentation and negotiation abilities.
• Strong project management capabilities to oversee multiple initiatives simultaneously.
• Proficiency in CRM systems and data analytics tools.
• Proactive approach to potential customers.
• Excellent communication skills.
• Discretion is important as highly sensitive information is an everyday part of the role.

• Proven experience of leading sales and account management teams.
• Demonstrated success in designing and executing comprehensive business and retention strategies.
• Significant experience in financial planning, budget management and performance analysis.

Our people are our main asset. We strive to keep them happy, competitive and fulfilled – helping to propel our business forward and maintain a customer‑centric approach.

Diversity and inclusion are central to IMServ’s success. We encourage applications from as inclusive a group as possible, recognising the benefits of a balanced workforce for collaboration, innovation and entrepreneurship.

(Please note that we reserve the right to close this position before the expiry date)