Operational Resilience Officer

At MIB we build safer roads.

At MIB our people are passionate about making roads safer by getting uninsured and hit‑and‑run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.

Last year we helped more than 34,000 people struck by uninsured and hit‑and‑run drivers and paid over £400 million in compensation to support victims rebuild their lives.

As we continue to evolve our Operational Resilience Framework, owned by our Chief Risk Officer (CRO) and championed across the business by our Chief Operating Officer (COO), we’re looking for a proactive and insightful individual to help bring this framework to life across MIB.

In this role, you'll work closely with the COO to support the implementation, embedding and continual improvement of resilience practices that protect the services our customers rely on. If you’re passionate about building robust, future‑ready operations and want to be at the heart of meaningful organisational change, this is the opportunity for you.

• Operational Resilience Frameworks:
  Support initial implementation of the framework throughout its programme phase.
• Under BAU, support business adherence to the Operational Resilience Framework, through testing, oversight and continuous improvement, ensuring alignment with industry standards and any applicable regulations. Continuously assess and recommend refinements to the framework to address evolving risks and the regulatory environment where applicable to MIB.
• Compliance and Reporting:
  Ensure strict adherence to all operational resilience‑related regulations and standards. Prepare detailed reports for senior management and regulatory bodies if applicable, documenting compliance and recommending improvements.
• Collaboration:
  
  Partner with internal departments to embed resilience considerations into every function and cultivate strong relationships with external partners to enable coordinated resilience strategies.
• Risk Management:
  
  Participate in the identification, evaluation and mitigation of operational and business risks. Develop and monitor mitigation strategies, adjusting as needed to address new and emerging threats.
• If applicable, Lead, Coordinate and deliver the annual PS21/3 Self‑Assessment, including drafting submissions, engaging collaborators and supporting all related Executive and Board Reporting.
• If applicable, as part of the annual PS21/3 Self‑Assessment exercise, partner with the business, technical and operational teams, providing guidance and challenge to ensure Regulatory Compliance across both Technical and non‑technical resilience domains.

• Strategic vision and foresight to anticipate challenges and develop long‑term resilience plans.
• Strong personal leadership, communication and stakeholder management skills that underpin scenario testing ownership, Important Business Services oversight, Dependency mapping governance, Third party resilience oversight, ExCo and Board metrics, reporting and governance and leading post incident learning reviews.
• Ability to maintain composure and effectiveness while managing crises or working under pressure.
• Proficiency in multitasking and prioritising responsibilities to align with strategic goals.
• Comprehensive knowledge of operational resilience frameworks and best practices.
• Expertise in crisis management and stakeholder communication during incident response.
• Advanced skill in developing and delivering impactful training programmes that prioritise organisational readiness.
• Thorough understanding of regulatory requirements and reporting best practices.
• Superior collaboration and relationship‑building skills with both internal and external stakeholders.
• High competency in risk identification, assessment and mitigation.
• Significant experience in same or similar role.

Operational Resilience Officer

14

35

9am - 5pm Monday - Friday

Milton Keynes

Permanent

IT kit supplied to you

£320 (before tax) start‑up…