Business Support Assistant

Job Introduction

We are looking for a Business Support Assistant to join our Early Help and Prevention Service. This is a varied, customer-facing role based within a Family Hub, supporting children, families and professionals by ensuring the smooth day-to-day operation of services.

The Early Help and Prevention Service in Portsmouth is a new way of doing things – providing extra practical help with families early on, to stop problems getting worse. We talk with families about the things that are most important to them, what might help and what we can do differently to help them. This is how we start working together with the whole family to help get things back on track.

This is a part‑time role working 14.8 hours – Monday and Tuesday, 08:30 – 17:00.

Reporting to the Locality Business Support Officer, you will play a pivotal role in the day-to-day running of the Family Hub.

In this front-facing customer service role you will greet Family Hub users and professionals who have come to use the venue. You will ensure the smooth operational running of the 0-19 Early Help and Prevention Service’s business processes within the Family Hub. Roles can vary greatly depending on the business needs related to the Family Hub.

You will provide excellent customer service, manage enquiries, support administrative processes, maintain records and databases, coordinate room bookings, assist with building management responsibilities, and contribute to the effective delivery of services for children and families.

You will be organised, reliable and customer‑focused, with the ability to work calmly in a busy, public‑facing environment.

• Experience in an administrative role, ideally within children’s or family services
• Excellent communication skills, both written and verbal
• Good working knowledge of Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint)
• Strong attention to detail and the ability to prioritise workloads
• A proactive, flexible approach and the ability to work independently
• Awareness of safeguarding, GDPR and health & safety requirements
• The ability to converse at ease with customers and provide advice in accurate spoken English

Experience of working in a Family Hub or facilitating a building/venue is desirable.

We are a disability confident employer and have an Armed Forces Covenant. We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria, however, for roles that receive a large number of applications, this is not always possible, and we will select the candidates that best meet the minimum criteria.

Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. Every post is subject to PCC and Portsmouth Safeguarding Children Partnership safer recruitment procedures.

Disclosure and Barring Service (DBS) at Standard/Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders.