Business Analyst

Overview

• Map lending journeys and operational processes to identify customer pain points, inefficiencies and opportunities for improvements
• Plan and facilitate workshops with cross-functional teams to gather, align objectives and analyse business requirements
• Document these requirements into clear, comprehensive product specifications and user stories ready for development
• Collaborate with stakeholders to ensure proposed solutions align with business needs and expectations
• Work closely with team members to design, test, and implement solutions that meet defined business objectives
• Promote a culture of continuous improvement by identifying opportunities for enhancement and embedding best practices
• Become a subject matter expert, embedded within our Operations team in Milton Keynes, as we transform the way we work

• 2+ years’ experience in a business analyst, product owner, or operational role within banking, fintech or lending
• Understanding of customer journey mapping, business process modelling and requirements gathering techniques
• Excellent communication and stakeholder management skills
• Desire to work within agile cross-functional teams on transformational change initiatives
• Knowledge of the SME lending market, customer/broker needs and end-to-end lending processes
• Passionate about business process automation and emerging technologies, including agentic AI
• Experience working within a regulated environment, ensuring compliance with Consumer Duty and other relevant regulations
• Able to attend 4 days per week in our Milton Keynes office