Order Management Specialist; maternity cover

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers—amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility—our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Contract Support Specialist is a role that is part of the EMEA Lifecycle Services Business Operations organization within Rockwell Automation. On this position you will cover the end‑to‑end process of service contract orders. The process begins with their entry, continues through any changes, and includes the purchasing of required materials and services. Additionally, it monitors service utilization and consignment stock processes.

You will report to the Contract Support Manager.

This is a maternity cover position until October 2027.

• Service Contract order entry involves request validation, which includes data collection and consistency checks across multiple documents and systems—including proposals, customer documents, correspondence, and costing tool. The process involves liaison with requestors and contract entry monitoring and review.
• Verification and governance of any order change/correction requests.
• Service Contract order management: monitoring of Service Contracts usage, consignment stock management processes.
• Monitor and control of Service Contract billing.
• Initiate and monitor purchasing of Service Contract‑related material/services, including margin monitoring.
• Assure the processes’ compliance and quality of the admin team.
• Liaison with all internal departments related to Service Contract entry and delivery.
• Participation in process improvement/alignment projects.

• Bachelor’s Degree in Administration, or equivalent knowledge.
• Two or more years of order entry or purchasing experience.
• Experience managing complex information and multiple partners to find solutions.
• An interest in understanding the matrix of interactions within the company.
• Navigate challenges and resolve roadblocks while maintaining our culture of respect.
• Proficiency in English.
• Very good use of Microsoft 365, Outlook, Excel (basic functions, common spreadsheets), and Teams.

• Knowledge of ERP system (preferably SAP).
• Embrace change and adapt the role to meet current requirements.
• Experience in process improvement/optimization.

Along with a great compensation package, your benefits also include:

• A hybrid work schedule—office‑based Mon, Tue, and Thu.
• On‑demand digital course library for professional development.
• Personalised wellbeing programmes through our OnTrack programme.
• Pension and life insurance contributions following local legislation.
• Annual leave, maternity and paternity leave.
• Comprehensive mindfulness programmes with a premium membership to Calm.
• Medical, dental insurance, subject to location and legislation.
• Confidential Employee Assistance Program, through an external supplier.

At Rockwell Automation, we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.