Exam Delivery Manager

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive.

If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.

We're looking for a Exam Delivery Manager to join our team in Milton Keynes on a permanent basis.

This role offers a salary of £40,000 and a hybrid working pattern of 2 days in the office and 3 days from home each week.

• Manage the end-to-end delivery of ACA and ICAEW-supported examinations, ensuring secure, accurate and timely delivery.
• Coordinate examination schedules, bookings and operational activities across multiple systems while resolving delivery issues.
• Build and manage relationships with internal stakeholders, suppliers and test centres to ensure high-quality service delivery.
• Analyse operational data, monitor performance and drive continuous improvements to examination processes and systems.
• Lead and develop the Exam Delivery Administrator team, allocating workloads and supporting performance and development.
• Produce management information and ensure compliance with regulatory, policy and quality standards.

• Experience managing complex operational processes within a regulated or service delivery environment.
• Experience leading or supervising a team.
• Strong stakeholder management and relationship-building skills.
• Excellent organisational skills with the ability to manage competing priorities and deadlines.
• Strong analytical and problem-solving skills, with experience interpreting data to drive improvements.
  
  Advanced Microsoft Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP.
• Excellent attention to detail and a high level of accuracy.
• Experience working with multiple systems and databases.

• A strong pension contribution from us of 9%
• Private medical cover with AXA (where eligible), alongside a healthcare cash plan
• 24 - 27 days' holiday depending on length of service, plus Christmas closure and the option to buy or sell extra days
• Hybrid working to help you find the right balance
• Everyday savings through gym discounts, travel loans, and retail perks
• Enhanced family leave, including up to 6 months on full pay
• Ongoing wellbeing support, including access to CABA
• A paid day each year to volunteer for a cause that matters to you

It's all part of creating an environment where you can thrive, in work and beyond.