Customer Care Coordinator

Customer Care Coordinator

Milton Keynes £32,000 - £32,000 Full-time, Monday to Friday, 8:00 am - 4:30 pm Hybrid working after training period

Overview

A leading drylining contractor with long-standing staff and a supportive working culture is seeking a Customer Care Coordinator to join its team. This role suits someone with solid construction customer care experience, strong administration skills and confidence managing defects, remedial works and patching programmes across multiple sites and occupied properties. The position offers stability, a friendly office environment and hybrid working once established.

Key Responsibilities

• Manage customer care defects from initial instruction through to completion

• Schedule patchers and operatives across multiple sites and occupied properties

• Liaise with site managers, subcontractors, quantity surveyors and homeowners

• Coordinate appointments and maintain regular communication with residents

• Prepare quotations for remedial and chargeable works

• Process variation orders and monitor approval status

• Track labour, materials and commercial costs

• Maintain and update internal Excel trackers and rporting systems

• Produce weekly and monthly performance reports

• Monitor workloads and ensure resources are allocated effectively

• Order materials and coordinate collections

• Manage customer care documentation, photographs and site records

• Assist with resolving customer complaints professionally and promptly

• Support management with operational and commercial administration

Skills and Experience Required

• Construction customer care experience is essential

• Strong administration background with accurate record-keeping

• Confident using Excel, Outlook and Microsoft Office

• Excellent communication skills with confident telephone manner

• Ability to manage multiple priorities in a fast-paced environment

• High attention to detail and strong organisational skills

• Comfortable dealing with site staff, contractors and residents

• Professional, customer-focused approach

What's Offered

• Hybrid working once settled

• Friendly, supportive team with long-standing staff

• Guidance from an experienced Contracts Manager

• Varied role with responsibility and autonomy

• Stable employer with ongoing development opportunities