Project Manager, EAP

Direct message the job poster from Fusion Group

A Career with Purpose

We are posting on behalf of our client, an Early Access Programs (EAP) and Clinical Trial Supply (CTS) group that brings life‑changing medicines to patients around the world. Their services support many of the world’s leading pharmaceutical and biotech companies, helping to deliver innovative treatments to patients in need.

At this global EAP research organisation, you’ll have the opportunity to develop your career while working with an outstanding team of people. The culture is welcoming, flexible, and supportive – built on trust, collaboration, and a shared commitment to making a difference.

If you’re passionate about improving patient access to breakthrough therapies, this is an excellent opportunity to be part of a mission‑driven team.

We are looking for a project manager to join our Expanded Access Programs (EAP) team. You’ll lead the end‑to‑end delivery of global EAPs, driving patient centricity, operational excellence, and client satisfaction. Acting as the main client contact from project award to closeout, you’ll oversee timelines, budgets, and KPIs while coordinating cross‑functional teams to deliver seamless execution. You’ll mentor project support staff, collaborate with business development on account growth, and champion continuous improvement across programs.

This role is key to ensuring compliance, promoting best practice, and delivering tailored solutions that exceed client expectations.

• Promote patient centricity throughout all programs
• Lead projects from award to be the client point person for program delivery on a number of EAPs, mapping timelines and project plans for program launch through to closure
• Take on the role of backup Project Manager for Senior PMs and Project Directors as required for more complex programs and priority accounts, working within an account specific budget in line with forecasts
• Lead regular client meetings and stakeholder management where taking the role of client point of contact without need for more senior team support, including kick off meetings
• Coordinate Project Control along with program support team
• Deliver against program specific KPIs and account relationship development objectives in order to maintain operational excellence
• Begin to work closely with the Business Development lead for assigned accounts to map and manage the current and ongoing opportunities, including supporting the Quarterly Business Reviews
• Work alongside and mentor project support to deliver assigned programs
• Coordinate all necessary internal resource to deliver outstanding client experience and operational excellence throughout the lifecycle of every program
• Provide each client with a tailored service for individual requirements to ensure service offerings exceed client expectations
• Support the development of industry leading systems and processes to ensure successful program set up and delivery
• Engage with clients to understand their perspectives and challenges – seek ways to improve our service to overcome these challenges
• Identify and raise operational efficiencies and program enhancements to promote continuous improvement
• Develop EAP environmental and regulatory knowledge, share best practice with clients and ensure quality and regulatory requirements are met and ensure all country‑specific requirements are followed

• People management experience would be advantageous
• Outstanding track record of client facing service levels
• Knowledge of the drug development process and pharma industry experience
• Demonstrated commitment to patient access to critical treatments
• Knowledge…