Operations Administrator - Order Controller

About Tutti Bambini

Tutti Bambini is a family-owned nursery furniture company founded over 30 years ago by Michael and Debra Samuel with the goal of supporting new mothers and fathers during their first steps into parenthood.

After years working in nursery retail, and as parents themselves, Michael and Debra realised that nursery furniture available on the market often didn’t offer the versatility, value, and safety that new parents needed for their little ones. Drawing on a background in technical design, and on their own parenting experiences, Michael and Debra created Tutti Bambini: a nursery furniture range combining elegance and beauty with innovation and practicality.

From its beginnings in a little London store, the Tutti Bambini brand has grown to become a feature in nurseries across the UK, and includes ranges of cots, cot beds, nursing chairs, highchairs, and more. Crafted to the highest standards of quality and safety, every piece of Tutti Bambini furniture is designed to be loved, and used, by families for years to come.

Tutti Bambini has been acquired by Heroes in 2023, and is now part of Heroes' family of brands.

Making Heroes Ltd, the owner and operator of the beloved British nursery brand Tutti Bambini, is looking for an Ops Administrator – Order Controller to support the day-to-day running of our Milton Keynes warehouse.

Reporting to the Operations Manager, you'll be the administrative engine room of the site. You'll control the flow of orders from release through to despatch, keep the WMS accurate, book carrier collections and produce the daily reporting the operation runs on.

This role suits someone highly organised who enjoys being close to the action — chasing detail, spotting problems before they become service failures and keeping the paperwork spotless in a fast-moving warehouse.

Order Control:

• Manage the daily order book — releasing, prioritising and tracking orders through to despatch, and flagging anything at risk of missing the cut-off.
• Ensure all orders received before the daily cut-off are progressed for same-day despatch, escalating exceptions to the Operations Manager on the day.
• Manage the SRNs assigned to the warehouse, ensuring spares received before the daily cut-off are processed and despatched the same day.
• Book carrier and haulier collections, produce despatch documentation and labelling, and manage delivery booking portals and delivery windows for key accounts.
• Track consignments through to delivery, chasing proof of delivery and raising claims or investigations for failures and damages.

Systems & Data:

• Keep the WMS (Order Wise) accurate and up to date, ensuring transactions are completed correctly and in a timely manner.
• Support the booking in of goods received, ensuring paperwork matches system records and discrepancies are raised the same day.
• Support cycle counts and stock checks with the WMS Champion & Inventory Controller, and help investigate variances.
• Maintain accurate records and a clear audit trail for all operational documentation.

Reporting & Administration:

• Produce daily, weekly and monthly reports on volumes, service performance, exceptions and outstanding work as requested.
• Ensure returns paperwork is logged back in and passed to the office by the end of the same day.
• Maintain rota, holiday, agency and hours records on behalf of the Operations Manager.
• Raise purchase requisitions and manage consumables, packaging and stationery stock levels for the site.
• Provide general administrative support to the Operations Manager and Supervisors, including meeting notes, trackers and filing.

Communication & Customer Support:

• Act as the day-to-day administrative link between the warehouse, customer service, supply chain and…