Voids Manager

Annual salary: up to £44,232.00

Voids Manager

Location:
Milton Keynes

Contract:
Full Time, Permanent, 42.5 hours per week (8-5 Monday
- Friday)

Salary up to £44,232
per annum, plus, company van & fuel card

Mears Group is one of the UK's leading housing and care providers to both the public and private sector. We provide and manage a wide range of services including housing management, maintenance, repairs, home improvements and care services. Our mission is to make a positive difference to the communities we serve by improving homes, supporting local people and creating sustainable neighbourhoods.

We are looking for a highly motivated Voids Manager to join our Milton Keynes team. This is a fast-paced role where you will lead the delivery of high standard void refurbishment activities, ensuring excellent customer service, strong operational performance and successful client relationships. Working closely with operational teams, supervisors, subcontractors and clients, you will be responsible for driving performance, maintaining compliance standards and ensuring contractual KPI targets are achieved.

You will oversee service delivery, resource deployment, reporting and continuous improvement activities across the contract.

As Voids Manager, you will be responsible for the day-to-day management of contract service delivery, ensuring operational and commercial performance aligns with contractual commitments and company standards. You will lead teams to deliver high quality void refurbishment works safely, efficiently and within budget whilst maintaining strong customer and client relationships.

• Manage supervisors and operational teams to deliver contract objectives and KPI targets.
• Lead client liaison activities and maintain positive stakeholder relationships.
• Prepare operational, commercial and performance reports.
• Chair weekly and monthly client meetings.
• Deliver toolbox talks and support employee development activities.
• Ensure compliance with health and safety legislation, company procedures and quality standards.
• Manage direct labour, subcontractors and supply chain partners to maximise productivity and efficiency.
• Monitor budgets, cash flow, work programmes and contract performance.
• Drive customer satisfaction and contractual performance outcomes.

• Extensive management experience.
• Strong communication and stakeholder management skills.
• Experience managing clients, subcontractors, operatives and supervisors.
• Previous responsibility for delivering successful KPI performance.
• Strong reporting skills including Excel and PowerPoint.
• Ability to multitask and work effectively within a fast-paced environment.
• Full UK driving licence.
• Trade background desirable.
• Social housing experience desirable.

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• We have a range of internal forums that Aline with our…