Head of Sales Operations

Sector:
Other Reference:  you a commercial operations leader who thrives on turning complex processes into seamless, customer-first workflows? I am working with an International Manufacturing Company is looking for a Head of Sales Operations to lead and shape our Sales Operations function. About the Role Reporting to the Director of Account Management and Sales Operations, you'll lead, manage and develop their Sales Operations team - owning the end-to-end workflow from quotation through to final delivery and invoicing.

You'll partner closely with Corporate and National Sales to drive sustainable, profitable growth across all sales channels, while optimising service centre performance through smart processes, strong performance management and cross-functional collaboration. What You'll DoLead and develop the Sales Administration and Order Processing teams.

Assess, document and structure current workflows and responsibilities

Establish and manage a shared service centre spanning all sales channels

Own the quote-to-order and order-to-cash processes end to end Drive process optimisation - automating manual workarounds and championing system/technology upgrades

Manage invoicing forecasts and support contract termination administration

Track and improve key performance metrics (quote/order accuracy, processing speed, on-time delivery)
Collaborate cross-functionally with Sales, Commercial, Logistics, Workshop Operations and Customer Service Own the Sales Operations budget and cost centre

Lead organisational and process change initiatives

What We're Looking For Proven experience managing commercial administration, sales support or order operations

Strong leadership skills with experience managing teams in a service centre/KPI-driven environment

Strong commercial and analytical capability, including data and forecast analysis

Comfortable leading cross-functionally within a matrix organisation

Excellent communication skills, both written and verbalA proactive, continuous-improvement mindset with a passion for customer excellence

Bachelor's degree in Business Administration, Finance, Economics or similar (preferred)
The Package Base Salary:
Up to 78,000 per annum

Car Allowance:6,000 per annum

Annual Bonus:10% - 20% (performance-based)
Pension:

Matched contribution scheme

Hybrid working
- Onsite 3-5 days per week.

Ready to Join?

Guidant, Carbon
60, Lorien & SRG
- The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.