Operational Resilience Analyst

Job Role: Operational Resilience Analyst

Working

Location:

Milton Keynes / London, Hybrid working

Employment Type: Full Time, Permanent

Closing Date: 16th October 2026

At NHBC, operational resilience is fundamental to protecting our customers, supporting our people and ensuring our critical business services continue to perform when they are needed most.

As our Operational Resilience Analyst, you'll play an important role in supporting and enhancing our operational resilience framework. Working alongside the Operational Resilience Manager and colleagues across Technology, Risk and the wider business, you'll help ensure resilience is embedded into everyday operations, enabling NHBC to prepare for, respond to and recover from disruption.

This is an excellent opportunity for someone looking to develop their expertise in operational resilience while working in a collaborative environment where your work will have real business impact.

You'll support the continued development and operation of NHBC's operational resilience framework by:

• Maintaining documentation for Important Business Services, including end-to-end process mapping, critical dependencies and operational vulnerabilities.
• Supporting Business Impact Analysis activities, helping to define impact tolerances, recovery priorities and supporting resilience evidence.
• Coordinating and supporting resilience scenario testing, business continuity exercises and lessons learned activities, ensuring actions are tracked through to completion.
• Identifying operational resilience risks, issues and control weaknesses, supporting remediation activities and escalating where appropriate.
• Producing resilience dashboards, management information and reports to support governance forums, regulatory reporting and senior decision-making.
• Maintaining resilience policies, standards, procedures and documentation, helping embed business continuity, crisis management and incident response practices across the organisation.
• Working closely with Important Business Service Owners, Technology, Operations, Risk and third-party suppliers to coordinate workshops, governance activities and resilience reviews.

You'll have experience supporting operational resilience, business continuity, operational risk or control activities within a regulated environment and be keen to develop your career in a growing resilience function.

You'll also bring:

• Experience documenting important business services, business processes, critical dependencies and operational risks.
• An understanding of Business Impact Analysis, impact tolerances, resilience testing, business continuity and incident response.
• Knowledge of operational resilience frameworks and standards, including ISO 22301 and PRA/FCA operational resilience guidance.
• Experience supporting risk assessments, issue management, resilience reporting and governance activities.
• Exposure to third-party, supplier or outsourcing risk within an operational or assurance environment.
• An understanding of operational risk management and experience working within a three lines of defence model, ideally in a first-line role.
• Experience supporting change, transformation or technology-enabled services, with an appreciation of how resilience should be embedded throughout delivery.
• Confidence producing management information and using data to provide meaningful resilience insight.
• Strong analytical, organisational and problem-solving skills, with the ability to assess risks across people, process, technology and third-party dependencies.
• Excellent communication and stakeholder management skills, with the confidence to build relationships across business, technology and risk teams and present information clearly to a range of audiences.

This is an opportunity to build your career within an organisation where operational resilience is a strategic priority. You'll work on meaningful initiatives that protect critical services, collaborate with experienced professionals across the business and help shape the maturity of NHBC's resilience capability.

In return, you'll benefit from flexible hybrid working, a supportive and collaborative environment, excellent professional development opportunities and the chance to make a genuine impact across the organisation.

• 27 days annual leave + bank holidays
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts…