Head of Professional Standards

Recruitment

Location:

United Kingdom County / State / Province:
Buckinghamshire City:
Milton Keynes

Requisition  of Professional StandardsG4S Care and Rehabilitation Services Oakhill Secure Training Centre, Milton Keynes, MK5 6AJ
Salary 56,834 per annum

Permanent, Full Time, 40 hours per week Benefits:
Company Pension, free on-site parking, uniform, on-site canteen, access to High Street Shop discounts and ongoing training and development

About UsAt Oakhill Secure Training Centre we look after young people aged 12 to 18 years old who have been remanded or sentenced to periods of detention. The vulnerable young people in our care can be challenging with a wide range of social and emotional complex needs. This is an environment that calls for high standards of social care and service delivery to provide a secure and stable environment for young people to develop their life skills and address the behaviors that have led them into custody.

Oakhill Secure Training Centre works closely with the Youth Custody Services to ensure that its regimes and designs reflect best practice in residential care to prevent offending.

About the role

The Head of Professional Standards will play a central role in sustaining a culture of excellence ensuring behavior is aligned to the organisation’s expectations. You’ll be joining a team that believes in consistency, clarity, and accountability and in shaping the organisation’s delivery model.

You will be responsible for the comprehensive oversight of Professional Standards and risk mitigation across Oakhill STC, contributing to the wider CaRS Business Unit by facilitating equitable, robust, and considerate reviews and investigations of operational concerns, encompassing employee conduct, behavioral expectations, formal grievances and workplace disputes.

The role requires calm focus and attention to detail. The post holder provides clear communication, accurate documentation and thoughtful organisation that reduces unnecessary stress and prevents avoidable harm. You must act with discretion, neutrality and kindness in every interaction.

Key Responsibilities Partner with the Director and Senior Leadership Team at Oakhill and CaRS Chief Operating Officer to establish robust Professional Standards and governance mechanisms, offering comprehensive executive assurance.

Proactively identify organisational risks, delivering detailed assessments of professional conduct vulnerabilities and exposure to the Director.

Direct and oversee complex formal investigations pertaining to professional standards and organisational integrity.

Maintain continuous professional development to update expertise, capabilities, and regulatory understanding as required.

Champion an organisational culture anchored in high professional standards, personal integrity, and rigorous accountability.

Ensure all documentation is systematically recorded, updated in a timely manner, and securely maintained.

Drive achievement of organisational key performance indicators by mitigating delays and ensuring clear, transparent stakeholder communications.

Cultivate a safe, supportive working environment built on mutual respect and active engagement.

Deliver consistent, compassionate, and precise communication to employees, trade union representatives, and operational managers.

Maintain meticulous case registers in strict alignment with corporate formats and governance protocols.

Conduct quality assurance on formal correspondence, hearing bundles, meeting records, and official documentation.

Exercise complete discretion and confidentiality when handling sensitive organisational and employee data.

Verify that all case records remain fully accessible, ordered, and thoroughly complete.

Assist in compiling comprehensive briefing…