Vans Account & Oversight Manager, LOD Field Oversight Mercedes-Benz Limited, Tongwell

Vans Account & Oversight Manager, 1

LOD Field Oversight

If shortlisted, you'll be invited to spend the day with us at Mercedes-Benz UK for an Assessment Centre on Monday 2 November. As this is a key stage of the selection process, candidates must be available to attend on this date.

At Mercedes-Benz UK, our passion lies not only in what we build and deliver, but in the people who bring it to life. We’re enthusiastic, forward-thinking and dedicated to shaping the future of mobility with sustainable solutions and outstanding customer experiences.

Together, we create an inclusive workplace where everyone feels they belong, can contribute and be their best self. Our culture is built on respect and equal opportunity. We celebrate the diversity of our teams, recognising that different perspectives and experiences strengthen who we are, what we do and how we do it.

This role offers the opportunity to make a meaningful impact by driving responsible Vans finance performance, customer retention and oversight excellence across our retailer, Agent and partner network. We're looking for someone who demonstrates strong commercial judgement, accountability and stakeholder influence, with experience or knowledge of Vans operations, Financial Services, customer outcomes and regulatory oversight.

Working within a fast-paced and collaborative environment, you'll help to maximise finance opportunities and customer retention while ensuring activities align with Consumer Duty, FCA expectations and governance standards. You'll use data and insight to identify opportunities, challenge performance, manage risks and support timely remediation where required.

Partnering closely with District Sales Managers, Vans stakeholders, MBFS and Governance & Control teams, you'll balance commercial delivery with robust oversight, ensuring decisions are evidence-based, well-governed and customer-focused. This role offers the opportunity to directly influence business performance, strengthen standards and deliver positive outcomes for customers within a regulated environment.

In this role you'll help to:

• Drive Vans finance penetration, retention and sales conversion through targeted account management and stakeholder engagement.
• Build strong partnerships across the Vans network, delivering action plans that improve performance, retention and customer outcomes.
• Use data, insight and field intelligence to identify opportunities, emerging risks and areas for improvement.
• Lead evidence-based oversight reviews, ensuring compliance with Consumer Duty and governance standards.
• Provide constructive challenge to strengthen performance, controls, conduct and customer outcomes.
• Drive remediation activity, ensuring actions are delivered effectively and within agreed timescales.
• Escalate material risks and customer harm concerns through appropriate governance channels.

The requirements for this role are highlighted below. If your experience looks a little different and you believe you have transferable skills that would help you succeed in this role, we'd love to hear from you.

• Strong understanding of Vans retail operations, finance penetration and customer retention strategies.
• Knowledge of Consumer Duty, conduct risk, vulnerable customers and FCA regulatory requirements.
• Experience in account management, Financial Services, field sales, oversight or control environments.
• Confident influencing and challenging senior stakeholders to drive performance and accountability.
• Skilled at turning data, insight and customer outcomes into clear actions and recommendations.
• Able to balance commercial objectives with robust oversight, governance and risk management.
• Excellent communication skills, with the…