Customer Service Advocate – Benelux Region

Customer Service Advocate – Benelux Region

At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us! With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis.

The Customer Service Advocate is responsible for the interface between the customers, the field service and the other internal teams. The mission is customer satisfaction, timely execution of the service jobs, including remote and field service activities, until full customer satisfaction and best utilization of the field resources.

• Be the single point of entry for all customers’ requests (via email and phone calls) related to aftermarket service activities for the Netherlands and Belgium.
• Order spare parts, if required, and monitor delivery.
• Optimise the planning of the Field Service Engineers to ensure fast reactivity, reduce travel times and provide the best outcome for the customer.
• Create customer quotes and follow‑up with the customers to get the purchase orders in time, in case the intervention is not covered by a contract or warranty.
• Co‑ordinate the timely closure of Work Orders in SFDC and SAP and make sure all returns, and invoicing are completed in line with our KPI’s.

• Education – GCSE, VMBO, MAVO diplomas, or equivalent.
• Experience of working with customers in a similar role.

• SAP.
• Salesforce.
• Dutch speaking verbal/written would be a bonus.
• French speaker preferable, but not essential.
• Dutch speaker required.

Not Applicable

Full‑time

Other

Medical Equipment Manufacturing

Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. For more information, visit