Customer Advisor

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This range is provided by Motor Insurers' Bureau (MIB). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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About MIB

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.

Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.

About Our Role

This is no ordinary Contact Centre job. As a Customer Advisor with the MIB, you'll be assisting the Police to remove uninsured drivers off our roads. Evidence suggests that uninsured drivers are more likely to kill and injure others on the road and be linked to other criminal activity. We’re looking for professional and proactive team members who can deal with enquiries in a helpful and efficient way.

• Ensure that an excellent customer service is always provided
• Answer incoming calls and deliver all customer interactions in a polite, professional and proactive way
• Respond to customer queries via multiple channels, handle interactions for all work streams within agreed timescales
• Log incoming enquiries using in-house systems ensuring all necessary details are captured accurately
• Work in conjunction with company policies and procedures and ensure that all Data Protection requirements are complied with
• Build and maintain effective working relationships with staff, visitors and contacts

• Experience of working in a customer service role, preferably dealing with multiple channel enquiries
• Demonstrate a genuine passion for speaking to customers and answering queries
• Proven experience of excellent customer service skills
• Excellent attention to detail, with high levels of accuracy
• Computer literate, including experience of using MS Office
• Effective communication skills, with excellent telephone manner
• Excellent listening and questioning skills, with the ability to extract detailed and relevant information
• Ability to use own initiative and work within defined procedures

Salary: £24,000

Hours: 35 hours per week 9am - 5pm Monday - Saturday (with a day off during the week in lieu if working Saturdays)

Location: Hybrid - working 2 days per week from our office based in Milton Keynes

Grade: 6

Other Benefits include:

• £320 (before tax) start up allowance provided in first months pay
• IT kit supplied to you
• Contributory Group Stakeholder Personal pension scheme
• Life Assurance
• Sports and Social Club
• 24/7 Employee Assistance Programme
• Free access to online tools to support mental and physical health
• 1 volunteer day each year and charity matched funding scheme
• Family friendly policies including paid carers leave and enhanced maternity/ paternity pay

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.

So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.

• Entry level

• Full-time

• Customer Service
• Insurance and Non-profit Organisations

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