Temporary Accommodation Assistant

Responsibilities

Provide effective, efficient and customer-focused support to the Temporary Accommodation Team. Assist with the management of temporary accommodation by offering clear advice on housing solutions. Support colleagues with placing households into temporary accommodation and explain the different types of licences and non-secure tenancies. Keep accurate records, monitor mailboxes, handle calls and help manage first-contact enquiries, including repairs, access and utilities. Liaise with landlords and letting agents to support the smooth running of the service.

Manage enquiries coming into the team and support colleagues with visits when required.

• Experience working in housing or a similar service.
• Understanding of homelessness legislation, licences and non-secure tenancies, or ability to learn quickly.
• Clear communication skills, both in writing and over the phone.
• Empathy, non-judgmental attitude and ability to support people experiencing stressful housing situations.
• Teamwork and strong customer service orientation.
• Attention to accuracy and confidentiality when handling personal information.
• A Basic DBS check and BPSS referencing will be carried out as part of the pre-employment process.

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.