Sales & Customer Service Operator

Position: Sales & Customer Service Operator
Adapro Talent Partners are delighted to be exclusively partnering with a growing Milton Keynes based Group who are looking to recruit a Sales & Customer Services Operator, on a permanent basis.

This newly created role will report into the Commercial Engagement & Development Manager, and will play a key role in supporting customers through proactive telephone sales and exceptional customer service. This position requires resilience, strong communication skills and the ability to build a rapport with our customer base.

Key Responsibilities

* Sell own brand building materials and related products to customers, ensuring clear communication of features and benefits.

* Handle inbound and outbound calls to support with product information, promotions and deal with service queries.

* Build and maintain strong relationships with members through excellent listening and interpersonal skills.

* Resolve service issues promptly and professionally, ensuring compliance with service level agreements.

* Collaborate with internal teams to deliver a seamless customer experience.

* Maintain accurate records of interactions and follow-up actions.

* Demonstrate flexibility to take on new responsibilities as the role evolves.

Skills and Attributes

* Hardworking and resilient with a positive attitude.

* Excellent communication and listening skills.

* Ability to build a rapport and trust with our members.

* Strong problem-solving skills and attention to detail.

* A great team player who thrives in a collaborative environment.

* Adaptable and willing to learn new skills and processes.

Preferred Experience

* Previous experience in telesales and customer service is highly desirable.

* Competence in using Microsoft Office (Word, Excel and applications) and CRM systems

Our Client is looking to recruit a candidate who has the desire to make this new role their own, and scope out/grow it as they progress.

This role will initially require 5 days onsite in the Milton Keynes HQ, but there will be opportunity for Hybrid working post probation.

Our Client is offering a Salary of £25,000 + Benefits