Service Coordinator

Position: Service Coordinator (18-Month Fixed Term Contract)
Salary: £34,500 + Bonus

Contract:

Fixed Term – 18 Months

We are seeking a highly organised and customer-focused Service Coordinator to act as the vital link between customers, field service engineers, partners, and internal teams. This role plays a key part in ensuring service operations run efficiently, accurately, and in line with company standards.

Key Responsibilities

Customer Support

* Handle inbound customer calls via the dedicated MSC/Customer Service hotline

* Manage mailbox enquiries professionally and efficiently

* Accurately log faults within MS Dynamics CRM for Sysmex and partner supplier equipment

* Schedule:

* Emergency call-outs

* Routine Maintenance visits

* Urgent Field Corrective Actions

* Work collaboratively with the Field Service Engineering team to meet customer requirements

Reporting

* Collate data and update cases within MS Dynamics CRM

* Create reports for Account Managers

* Manage partner supplier equipment maintenance and liaise with customers to organise visits

Administration

* Escalate customer issues where appropriate

* Update MS Dynamics CRM for newly installed partner supplier equipment

* Support inventory management processes

Business Relationship Management

* Continuously strengthen and develop relationships with business partners

* Act as a key coordination point between internal and external stakeholders

About You

* Experience in service coordination, scheduling, or technical administration

* Confident handling customer calls and managing competing priorities

* Strong IT skills (experience with MS Dynamics CRM is desirable)

* Excellent organisational skills and attention to detail

* A calm, solution-focused approach

* Strong communication and teamwork skills

What We Offer

 * £34,500 salary

* Bonus opportunity

* 18-month fixed-term contract

* 28 days holiday plus 8 days bank hols

* A collaborative and supportive working environment

* The opportunity to play a key role in delivering high-quality technical service support

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application