Helpdesk Advisor

About The Role

Helpdesk Advisor

Milton Keynes
Full-Time | 40 hours per week | Permanent
£25,400 per annum

Atlas Workplace Services has an exciting opportunity for a Helpdesk Advisor to join our friendly and professional team based in Milton Keynes.

We’re looking for someone articulate, energetic, and enthusiastic — a real people person who thrives on helping others and delivering outstanding customer service.

As a key member of our Helpdesk team, you’ll be:

• Responding to inbound calls and emails from a variety of clients
• Liaising with internal teams and subcontractors
• Delivering first‑class customer service
• Using your communication skills to resolve queries efficiently

Experience in customer service, retail, or a helpdesk environment is a bonus — but not essential. What matters most is your attitude, professionalism, and willingness to learn.

• Full training provided
• 25 days annual leave
• Competitive pay
• Pension scheme
• Free onsite parking
• Career progression opportunities

• GCSE English and Maths or equivalent
• Level 3 NVQ in relevant subject

• Minimum 12 months experience in similar customer‑facing role
• Understanding of Help Desk operation
• Customer Service skills
• Keyboard skills

At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.

We’re not just another FM provider — we’re a top‑10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.

As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.