New Homes Sales Advisor Job Milton Keynes area,England UK,Customer Service/HelpDesk

Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.
Speaking with customers, and other areas of the letting's business to form a complete investigation using evidence.
Formulating a thorough written response to concerns/complaints whereby you explain your findings.
Do you enjoy problem-solving and finding solutions that make a real difference? Would you like to learn more about the property lettings industry and develop your skills in a dynamic, supportive environment?, We're looking for a Customer Complaints Advisor to join our friendly team and play a vital role in resolving customer concerns with professionalism and care. This is an excellent opportunity for someone with strong communication skills and a proactive approach to join a business that values growth and development.
Excellent communication skills - both written and verbally.
Good at building and maintaining relationships with customers and stakeholders across the business.
Effective time management and managing expectations.
Previous experience in either Lettings or in a complaint handling roles is desirable, but full training will be given.
Self-motivated - able to work independently whilst maintaining a role as part of our team.
At Countrywide, part of the UK's largest Property Services Group, we pride ourselves on delivering a market-leading service. Occasionally, things don't go as planned-and that's where you come in.
Day off on your Birthday!
Pension Scheme.
Great work life balance.
Perks at Work - Discounts on products and services inc electrical & travel.
Discounts on estate agency, mortgage, conveyancing and surveying services.
Access to 24hr, 7 days per week Employee Assistance Programme.

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