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Client Relationship Manager Customer Success Mgr./ CSM

Senior Service Operations Lead: Escalations & Process

Job in Milton Keynes, Buckinghamshire, MK1, England, UK
Listing for: Kinetic Software
Full Time position
Listed on 2026-05-15
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Kinetic Software is looking for a Senior Service Operations Lead to manage customer escalations and operational issues. You will collaborate with various teams to ensure timely resolutions and improve customer experiences. The role requires experience in managing complex escalations in a B2B SaaS environment, along with excellent communication skills. You will have the opportunity to influence service quality and operational direction while enjoying benefits like 25 days holiday, wellbeing days, and a performance-related bonus scheme.
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Position Requirements
10+ Years work experience
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