Customer Care Coordinator

At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. We want to recruit the best people to contribute to our goals and build our businesses. We put our customers first, we empower our people, and we support the communities in which we build.

• Be the first point of contact for homeowners, handling customer care calls and emails efficiently and professionally.
• Record, track, and manage all warranty defects and communications using the company’s database.
• Coordinate and schedule Maintenance Technicians, Engineers, and subcontractors to resolve issues promptly.
• Liaise with internal teams, contractors, and customers to ensure high-quality, timely repairs and service.
• Prepare correspondence, reports, and documentation to keep customers informed throughout the process.
• Order materials, organise site visits, and maintain accurate records to support the smooth running of the department.
• Support the Customer Care Manager in driving improvements in customer satisfaction and HBF ‘Recommended’ scores.

• Experience in a maintenance/customer care coordination role.
• Ability to work independently, prioritise work and take initiative.
• Able to demonstrate efficiency and reliability in previous roles.
• Ability to think ahead and forecast customer issues.
• Great interpersonal, communication and relationship skills.
• Face‑to‑face customer services experience.
• Ideally experience in the house building industry in a similar role.

• Competitive basic pay depending on experience.
• Discretionary bonus scheme.
• 33 days holiday (inclusive of bank holidays).
• Private medical insurance.
• Employee assistance programme – EAP.
• Health Hero digital doctor – 24‑hour virtual help and appointments.
• Health Assured Wisdom app.
• Competitive parental leave.
• 3× salary life assurance (paid option to increase to ×4).
• Cycle to work scheme.
• Employer‑matched pension scheme of up to 5%.
• Flexible benefits including shopping vouchers, airport parking and reduced gym membership.