Technical Customer Service Representative

Overview

Milton Keynes Operations Centre handles purchase, distribution, and refurbishment of all cold drink equipment throughout GB. It also houses the 364‑day Contact Centre and Telefix team that provide phone support.

• Timely management of reactive service calls and other supporting services for both CCEP and 3rd party equipment.
• Prioritise work focusing on customer service while driving productivity.
• Manage part requests, ensuring effective communication with internal and external customers.
• Assist engineers with parts identification and general equipment queries.
• Adhere to safety policies and best practices, ensuring safe work for yourself and others.
• Drive zero accident behaviour.
• Promote Corporate Responsibility and Sustainability through sharing best practices and improving customer service.

• Experience in a service environment with exceptional customer service skills – for both internal and external customers.
• Proficient knowledge of systems (e.g., SAP, Salesforce, Microsoft suite, schematics‑based systems).
• Effective communicator capable of building strong customer relationships and focusing on problem solving.
• Self‑motivated, enthusiastic, flexible, and responsive under pressure.
• Excellent time‑management, with ability to prioritise workload and adapt to flexible working patterns.

• Experience and strong technical understanding of soft drinks equipment (post‑mix, vending machines, coolers, freestyle) and electro‑mechanical systems.