Flex Executive

Responsibilities

• Responsible for Ayvens Flex operational and administrative tasks.
• Maximise customer experience and product performance for Ayvens Flex interactions.
• Work as a team member to cover all aspects of the Ayvens Flex team’s work as needed to promote and manage the product.
• Respond to incoming bookings and requests for Ayvens Flex vehicles within the service level agreements.
• Manage customer enquiries and queries to provide solutions within Ayvens Flex product boundaries, including in‑life incidents.
• Handle customer credit applications, account set‑ups and payment set‑ups as required for Ayvens Flex.
• Arrange vehicle collection in line with off‑hire SLAs.
• Ensure correct booking details and quality standards for vehicle deliveries and customer interactions.
• Support account managers and customer service teams as a product subject‑matter expert and provide ad‑hoc customer support.
• Cover all aspects of fleet administration to support the performance of Ayvens Flex.

• Experience in a rental operational environment.
• Experience in a direct customer‑facing role.
• Demonstrated track record of administration, customer service and fleet management, including fleet assessment.
• Commercial and financial awareness.
• Experience with analysis and reporting.
• High levels of customer service and problem resolution.
• Ability to work in a team environment while working independently.
• Fluency in business English (written and verbal).
• Working knowledge of core Microsoft applications (Word, Excel, PowerPoint).

• Competitive pension scheme, annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, employee referral scheme (£1,000).
• Retail discounts programme, Gym Flex membership options, Cycle to Work scheme.
• Health & wellbeing: life assurance, health assessment options, travel insurance, dental insurance, critical illness cover, personal accident insurance.
• 25 days’ annual leave + an additional Celebration Day, 37.5 hour week Monday‑Friday, holiday buy & sell scheme, volunteer days, time for personal development, study support (where applicable).
• Workplace & on‑site facilities: free parking, EV charging points, bike storage & shower facilities, complimentary breakfast, staff and social events.

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!