German Customer Service

German Customer Services Coordinator

Location:

Milton Keynes, UK or Neu-Ulm, Germany (Office-Based)

Salary: £22,000 per annum

Hours:

Monday‑Friday | 11:00am – 4:00pm (25 hours per week)

Type:
Permanent

If you’re fluent in German and English and tired of roles where “customer service” means answering the same three emails all day, this one might actually keep your brain switched on.

You’ll be working in a fast‑paced, international environment, supporting customers across the UK and Central Europe — managing orders, solving problems, and keeping everything moving when others inevitably drop the ball.

• Handling customer enquiries via phone and email (in German & English)
• Processing sales orders accurately and efficiently
• Coordinating with purchasing, logistics, and freight partners
• Preparing export and shipping documentation
• Managing queries through CRM systems (Hub Spot)
• Tracking orders and ensuring on‑time delivery with correct paperwork

• Experience in customer service, coordination, or order processing
• Fluent German and English (non‑negotiable)
• Strong attention to detail (because mistakes here actually matter)
• Solid organisational and communication skills
• Ability to stay calm in a busy, fast‑moving environment
• CRM experience (Hub Spot ideal, but not essential)

• Part‑time hours (25 per week) – consistent schedule, no guesswork
• Exposure to an international customer base
• A supportive, team‑focused environment
• Varied day‑to‑day work (no robotic repetition)
• Opportunity to build experience in logistics, export, and operations

• Genuine international exposure (not just a buzzword)
• Develop skills across customer service, logistics, and operations
• Ideal for someone who wants structured hours with responsibility
• Work in a team where things actually need to get done properly

Interested? If you speak fluent German, enjoy keeping things organised, and don’t panic when multiple tasks hit at once, this role will suit you nicely.