Client Accounts Coordinator

Connells Group have a great opportunity for a customer service professional to join their busy client accounts team located in Central Milton Keynes. Our Client Account Coordinators provide bespoke support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.

You will be responsible for:

• Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
• Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
• Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
• Process renewals, terminations of tenancies and return of deposits
• Ensure all funds received are identified and allocated correctly
• Process rents received and remit to landlord daily by Faster Payments & Cheque
• Produce statements to landlords detailing transactions on account
• Provide bespoke monthly reporting to landlords
• Process requests from landlords/tenants/branches/LSC
• Ad hoc duties as required by line manager

Your expe...