Customer Service Advisor

As Customer Service Advisor in Milton Keynes, you will manage orders received via email and web portals, responding promptly to enquiries and delivering effective solutions.

Working closely with Sales, Logistics, Manufacturing, and Accounts, you will support key accounts and collaborate across departments to drive satisfaction and business growth.

This permanent role, paying between £28,000 and £32,000 annually, involves liaising with a leading tool manufacturer’s diverse industrial client base.

You will oversee the full order journey, from placement through to delivery, ensuring accuracy and timeliness.

Strong communication skills, attention to detail, and a proactive approach are essential for this varied position.

As the Customer Service Advisor you will:

• Manage customer orders received via email and web portals.
• Respond promptly to customer enquiries and providing effective solutions.
• Manage customer complaints through our internal systems, ensuring timely resolution.
• Work closely with colleagues across Customer Service, Sales, Logistics and Finance to resolve customer issues.
• Become knowledgeable about our products, promotions, pricing and new product launches.
• Support the Customer Service Manager with day-to-day activities and continuous improvement initiatives.
• Prepare reports and analyse customer, sales and service performance.
• Attend and support customer meetings, either independently or as a team.
• Produce professional PowerPoint presentations for internal and customer meetings.
• Attend customer meetings independently or alongside the Sales Team.

We are looking for a Customer Service Advisor with:

• Previous experience in a Customer Service, Customer Support or Account Support role.
• Experience supporting Key Accounts or working closely with Sales teams would be highly advantageous.
• Confidence using Microsoft Office, particularly Excel, Outlook, Word and PowerPoint.
• Strong analytical skills with the ability to interpret and present data clearly.
• Experience using SAP is desirable but not essential, as full training will be provided.
• Relationship building skills who enjoys collaborating with others.

We’re looking for someone who enjoys working in a fast-paced environment and genuinely cares about delivering exceptional customer service.

You will join a company who are committed to creating a friendly, fun workplace where everyone feels valued, respected and able to succeed.

We welcome applications from people of all backgrounds, experiences and perspectives.

In return, you''ll have the opportunity to develop your skills, work alongside a supportive team, and make a genuine impact on both our customers and the business.

• You will be joining a company who are Investors in People - gold level, a company that care about their staff.