Security & Compliance Specialist - Customer Experience

Security & Compliance Specialist
- Customer Experience

Milton Keynes, UK

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go‑to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Security & Compliance Specialist

As a key member of Rightmove’s Security and Compliance Team, you will play a vital role in safeguarding the integrity and trustworthiness of our platform. Your primary responsibilities will include monitoring, responding to, and investigating fraudulent activities that impact

Rightmove, our partners, and consumers. Additionally, you will be the frontline support for GDPR-related requests, such as Subject Access Requests,Rightto be Forgotten requests, and Unsubscribe requests.

You will also be instrumental in ensuring that new customers and existing members adhere to industry standards and Rightmove’s terms and conditions. This includes conducting compliance and security vetting for all new joiners, as well as reviewing and cross-referencing members expelled from compliance schemes. Collaboration with our Legal team will be essential to maintain Rightmove’s reputation as a trusted resource forhome moversand estate agents.

Whatyou’llbe doing

• Monitoring the Fraud Report toidentifypotentialfraudulent activity;
• Monitoring our Fraud and DPO inboxes;
• Monitoring our image alert channel to ensure no personal or sensitive data has been uploaded to our site;
• Investigating reports of fraud from our partners, consumers and other
  
  Right movers;
• Reporting confirmed cases of Fraud and Data Breaches to the necessary Regulatory bodies (where appropriate);
• Investigating,recording and reporting Data Breaches within deadlines set by the ICO;
• Completing data requests from consumers,partners and
  
  Rightmoversto ensure weremainGDPR compliant;
• You’llbe the first point of call for sometimes difficult conversations which could beas a result ofus removing a compromised branch or locking user accounts;
• Suggesting areas for improvement. Working alongside the Security and Compliance Team Leader,you’llsuggest ways to improve existing processes striving for the best service for our partners,consumersand
  
  Rightmoversalike;
• Sharing responsibility ofmonitoringour DPO and Fraud inboxes, as well as the Fraud Report, outside of working hours and responding to urgent incidents efficiently and effectively.

Who you are

• Accurate and methodical withhigh standards, an excellent eyefor the detail.
• Is a clear and effective communicator in both written and verbalform, who is confident in speaking to different people internally and within our partners business.
• Strong time management and ability to prioritise and manage your day self-sufficiently, often spinning multiple plates.
• Comfortable working under pressure in a calm manner
• Is empathetic and caring to customer needs and expectations, believes ‘good enough is never good enough’ and understands how you contribute to Rightmove
• Is an excellent team player, loyal,reliable and punctual.
• Adaptable when needed and appropriate. Candemonstratea growth mindset.

Whatyou’llbring to the role

• The ability to remain calm in pressurised situations
• Analytical skills
• The ability to be decisive
• Confidence to askdifficult questions
• Sound judgement calls
• A good understanding of GDPR regulations and why they are in place
• Experience of using Microsoft office, particularly Outlook,Exceland Word

Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.

We're home to the UK's largest choice of properties, and are the go‑to destination for millions of people planning…