Collections Agent

Collections Consultant
Milton Keynes - Hybrid (4 days per week in the office)
Salary to £35K DOE + excellent benefits

We are delighted to offer an exciting opportunity to join a small team within a dynamic, innovative, and fast-growing established fintech lender. You will support customers in arrears by managing inbound and outbound contact across phone, email, SMS, and WApp. The role focuses on understanding customer circumstances, agreeing sustainable repayment solutions, identifying vulnerable customers, resolving issues, and maintaining accurate records while meeting quality and performance targets

You will be required to be in the office in Milton Keynes up to 4 days each week.

Duties of the Collections Consultant will include:

• Handling inbound and outbound calls across phone, email, SMS, and WApp within SLA.
• Contacting customers in arrears to discuss their situation and agree sustainable repayment arrangements.
• Setting up and maintaining repayment plans, direct debits, and forbearance arrangements accurately.
• Processing IVA and DMP notifications.
• Identifying vulnerable customers and applying the appropriate vu...