Customer Service Assistant

We are looking for a highly organised and customer-focused Bookings Adviser to join our growing team. You will be the first point of contact for customers, responsible for managing bookings, coordinating schedules, and ensuring a smooth and professional experience from enquiry through to completion.

• Handling inbound and outbound calls, emails, and enquiries
• Booking vehicles in for servicing, repairs, and maintenance
• Coordinating workshop schedules and managing diaries efficiently
• Liaising with customers, technicians, and suppliers
• Providing updates on vehicle progress and completion times
• Ensuring accurate data entry and maintaining booking systems

• Previous experience in a customer service or bookings/scheduling role (automotive experience is a bonus but not essential)
• Strong communication and interpersonal skills
• Highly organised with excellent attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks
• Confident using computer systems and booking software
• A proactive and positive attitude
• Office-based roll / Milton Keynes

• Competitive salary (dependent on experience)
• 23 days holiday plus bank holidays, and your birthday off
• Supportive and friendly team environment
• Opportunities for growth and development
• Stable, full-time position within a well-established business
• Employee Assistance Programme (EAP)
• Working Hours:
  
  Full-time, Monday to Friday