Account Coordinator

Indium Corporation® is a premier materials refiner, smelter, manufacturer, and supplier to the global electronics, semiconductor, thin-film, and thermal management markets. Since 1934, we have established global technical support and factories in China, Germany, India, Malaysia, Singapore, South Korea, the United Kingdom, and the United States.

• Provide accurate, timely customer service to existing European customers, ensuring a smooth transition from initial enquiry through to product delivery.
• Work closely with internal teams in the UK and globally to support quotations, order handling, logistics, customer enquiries for a variety of products, and compliance with company procedures.
• This role suits someone with strong organisational skills and who takes pride in getting the details right – from the first enquiry through to the delivered product.
• Act as the key point of contact for customers and internal teams.
• Complete accurate manual data entry and various administrative tasks, including order entry and quotations, involving multi-step calculations.
• Review customer orders, terms and conditions, drawings and specs, ensuring that all customer requests and requirements are communicated to the relevant departments during the quotation and order entry process.
• Follow up quotations with customers.
• Handling customer complaints and resolving issues.
• Maintain a strong understanding of order fulfilment and delivery processes, coordinating with internal teams to monitor dispatch dates, track shipments, manage delivery documentation and support the resolution of customer delivery queries.
• Maintain accurate records and ensuring that all relevant documentation and company systems are up to date.
• Provide professional customer contact by email or phone, building and maintaining strong client relationships.
• Be vigilant of deficiencies in business operations and pass on any unresolved or continuing issues and recommendations to the Inside Sales Supervisor or Manager.

• Preferred 5 GCSE’s or equivalent, and evidence of suitable experience.
• A minimum of five years’ experience in business-to-business customer service, sales administration or inside sales, including quotations, order processing and customer account support.
• Highly accurate manual order, quotation and data entry skills, with the ability to work productively and efficiently while maintaining strong attention to detail.
• Ability to confidently work with multi-step calculations, mathematical formulas and weight conversions.
• Excellent written and verbal communication skills, with the ability to communicate professionally with customers, representatives and colleagues from varied backgrounds and European countries.
• Excellent computer literacy, including Microsoft Office, with the ability to quickly learn company systems and procedures.
• Ability to build effective working relationships with customers, colleagues, partner organisations, and staff at all levels.
• Any European language is desirable but not essential.
• Organised, analytical, and detail focused.
• Reliable, punctual and accountable.
• Proactive in managing role responsibilities.
• Flexible and calm under pressure.
• Comfortable managing strict deadlines, multiple priorities, and changing circumstances.
• Enthusiastic, committed, and team oriented.
• Confident, professional, and personable.
• Willingness to be flexible with working hours to respond to business needs.
• 40 hours per week – Monday to Friday, 8:30am to 5pm.
• 25 days annual leave plus bank holidays.
• Private health cover.
• Life insurance.
• Nectar rewards and discount programme.
• Company pension.

Indium Corporation is an Equal Opportunity Employer, dedicated to fostering a diverse, inclusive, and safe work environment. We do not tolerate discrimination of any form and are committed to upholding our values of respect and fairness in all aspects of the workplace.