Casual Customer Service Advisor

Sports Services at Leicester City Council is recruiting casual Customer Service Advisors to cover peak periods such as school holidays and staff annual leave across its seven leisure centres. The work is mainly reception: greeting and signposting users, issuing tickets and passes, selling memberships and handling enquiries and admin. Shifts are offered by phone as they arise and can fall on days, evenings, weekends and bank holidays.

Telephone and in-person communication, plus EPOS and Microsoft Office skills, are central to fit.

• Receive and signpost customers and service users at reception
• Book customers in and issue documentation, tickets and visitor passes
• Sell memberships, including processing Direct Debits
• Respond to incoming post and emails and provide administrative support
• Manage complex customer enquiries
• Answer queries and deal with straightforward complaints as the first point of contact
• Help open and close the facility
• Carry out routine maintenance of equipment
• Keep the environment clean and safe
• Ensure programmed activities and services are available to customers
• Work in line with council systems, statutory procedures, legislation and policies

• Experience of working in a busy, fast-paced environment

• Good face-to-face and telephone communication skills
• Presenting new ideas and proposals verbally
• Comfortable communicating with customers by telephone, face to face and email
• Proficient IT skills in Word, PowerPoint and Excel
• Maintaining accurate computerised records
• Using EPOS systems

• Enthusiastic and motivated
• Team player
• Capable individual
• Positive attitude
• Flexible availability across days, evenings, weekends and bank holidays

• Support and training to help you reach your full potential