Lead User Experience Designer

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a Product Design Manager in our digital customer experience team, you’ll own the creation of world‑class customer experiences and deliver transformative solutions across  and the My Sky app.

• Inspire a team of designers to craft intuitive, evidence‑led experiences across web and app platforms, while nurturing their growth through tailored development.
• Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps.
• Partner across disciplines—from product to engineering—to ensure solutions meet user, business, and technical needs.
• Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand‑aligned app‑first experiences.
• Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration.
• Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end‑to‑end journeys.

Track record in delivering world‑class, customer‑centred large‑scale digital products and services across responsive web and native applications.

Experience leading design teams across multiple workloads and complex initiatives.

Expert‑level Figma skills, including scalable templates, advanced prototyping and experience leading large‑scale component libraries.

Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.

Strong storytelling, stakeholder influence, and resilience in fast‑paced, evolving environments.

Please include portfolio/content showing evidence of your experience across these four areas:

There's one thing people can't stop talking about when it comes to #Life At Sky : the perks. Here's a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

The hybrid working expectations for this role are 3 days in the office per week.

London (Osterley) Our Osterley Campus is a 10‑minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you’ll find 13 subsidised restaurants, cafés, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby Citi Park. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate.

Please flag any adjustments you need to your recruiter as early as you can.

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #Life At Sky  on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.